Shipping & Returns

1. Shipping & Returns

1.1. Filatelialopez.com will not send any products until the Administration Department of Filatelialopez.com has verified that the payment has been made or that the request for payment deferred has been accepted.

1.2. The delivery will be considered done at the moment in which the transporter has made the products available to the customer and the customer has signed the document of receipt of delivery. It is up to the customer to verify the products at the reception and to expose all the qualifications and claims that may be justified in the delivery receipt document.

1.3. Filatelialopez.com is not committed to any urgent shipment. The delivery times indicated by Filatelialopez.com are for guidance and Filatelialopez.com strives to respect them. However, your delay will not imply the cancellation of the order or compensation. Any penalty clause introduced by the customer in your order is invalid by the application of item 1.A of these legal conditions.

1.4. Filatelialopez.com will always try to send the products by national transports. However, it reserves the right to send them by whatever means it deems appropriate if it is necessary to fulfill its commitments. The price of sending a complete order to Spain will be 9 & euro; And 12 & euro; For the Canary Islands, for shipments to Europe will be 30 & euro ;. For the rest of the world it will depend on the weight of the shipment and the country to send. Free shipping from 150 & euro; For Spain and 500 & euro; For Europe.

1.5. Filatelialopez.com reserves the right to send orders by installments.

2. Returns

2.1. Filatelialopez.com will not accept returns after 7 calendar days from the date of invoice. In the event of a return within this period, the customer will bear the direct expenses of the return.

2.2. Filatelialopez.com will not accept returns if the product does not appear in perfect conditions.

2.3. Filatelialopez.com will not accept returns if the packaging of the product are not the originals and these are not in perfect condition. The original packaging must be protected in such a way that it is received in perfect conditions, being prohibited the use of seals and adhesive tapes.

2.4. All returns must be authorized by Filatelialopez.com. To do this, the customer must request to Filatelialopez.com by means of an email to contacto@filatelialopez.com or by telephone the authorization of the return, indicating the reason of Return and invoice number.

2.5. Once the customer has received the agreement, it will send the products to the address specified by Filatelialopez.com. The cost of this transport will be borne by the customer.